HOW CAN I RETURN MY PRODUCT?
If you are a member, you can create a return or cancellation request through the site, or you can contact customer service to receive assistance.
If the product to be returned is a CUSTOM SIZE (custom tailoring, design, etc. for the customer), RETURNS CANNOT BE ACCEPTED unless there is a fault on the part of our company.
If the product to be returned is a Carpet;
1. It must be rolled up as it was when it reached the customer, tightly wrapped so that the carpet pattern faces outwards. Then, to prevent the carpet from loosening, it must be wrapped 1-2 turns around the edges with kitchen cling film to secure it.
2. It must be wrapped in double and thick plastic bags before being handed over to the courier.
3. It must be sent via ARAS CARGO.
4. During shipment, by providing our COMPANY CODE, which is 1529941931204, to the Aras official, you can easily access our warehouse address and company information.
5. If you inform our company after sending the return shipment, we will be able to track the package and provide a faster response.
6. The REFUND AMOUNT will be approved within 2 weeks. If the payment was made by credit card, the refund will be made to the credit card. The refund will be processed in the same way the purchase was made with the card; for example, if it was purchased in 4 installments, the refund will also be reflected in 4 installments. For payments made via wire transfer (havale) or cash on delivery, we will request an IBAN number from our customers (IBAN number, account holder's name, bank name). The refund will be deposited into the provided account. If the return is due to a reason not caused by our company, these transactions will be carried out after deducting the shipping costs.