I Would Like to Exchange My Product, What Should I Do?
To exchange a product, you can process the exchange by calling customer service (0224 4535536). Shipping costs for the product or products requested for exchange are the responsibility of the customer making the request.
If the product to be exchanged is a CUSTOM SIZE (custom tailoring, custom design, etc. for the customer), NO EXCHANGES CAN BE MADE unless there is an error on the part of our company.
The product requested for exchange must reach our warehouse undamaged and complete. STAINED or DEFECTIVE products with torn packaging that are not delivered to the warehouse will not be accepted.
If the product to be exchanged is a carpet;
1. It must be rolled up just as it arrived to the customer, with the carpet pattern facing outwards, and wrapped tightly. Then, to prevent the carpet from loosening, it should be wrapped 1-2 times with kitchen cling film around the edges to secure it.
2. It must be wrapped in double and thick plastic before being handed over to the courier.
3. It must be sent via ARAS KARGO.
4. During shipping, if you provide our COMPANY CODE 1529941931204 to the Aras representative, you can easily access our warehouse address and company information.
5. If you inform our company after sending the cargo for the exchange, we will be able to track the shipment and provide a faster response.
6. Outbound and return shipping costs for the exchange will be calculated and either reflected in the payment if it is cash on delivery, or collected via bank transfer when the new product is sent.